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COOLSPIRiT Successfully Transition from ISO 9001:2008 to ISO 9001:2015

Written on: Feb 19, 2020 11:52:34 AM

Written by: Alex Raben


[Cloud, News]

We care what our customers think of us. That’s why for the last five years we’ve asked our customers how we’re performing in order to learn how we can do better. In our latest survey 98% of customers say they would recommend COOLSPIRiT.

Customer satisfaction is a foundation that COOLSPIRiT is built upon. To achieve this we needed robust procedures in place that highlight where we can improve for our customers. Since being awarded ISO 9001:2008 in 2009 we have achieved to implement these procedures, and we are very proud to announce that we have now been awarded the 2015 edition, building upon the proven accreditation that controls the core methods of our business.

To increase customer satisfaction, we commit to the following:

Bringing quality and continuous improvement into the heart of the business

The standard ensures that quality management is completely integrated and aligned with the business strategies of your organisation. Used as a business management tool, this will improve performance and drive real value in the organisation, embedding healthy performance improvement processes over time.


ISO 9001 requires commitment and involvement from your leadership team. Top management are responsible for the system’s effectiveness and make sure the whole organisation understands how they contribute to the Quality Management System (QMS).

Risk & Opportunity Management

The use of risk and opportunity management into your management system reinforces its use as a governance tool. This makes it quicker and easier to implement multiple management systems, saving both time and money. This holistic approach helps deliver multiple benefits by reducing duplication, increasing efficiency, and providing a complete view of the whole organisation.

An Integrated Approach

ISO has introduced a common structure and core text for all its management system standards. Using risk-based thinking throughout, it promotes a proactive approach to identifying risks and taking opportunities making continual improvement systematic. This leads to improved governance and decision making and makes it easier to integrate multiple systems, saving both time and money.




COOLSPIRiT looks forward to ISO 9001:2015 delivering the best customer experience to you.

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