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Delivery & Shipping

Whatever your shipping needs, COOLSPIRiT delivers.

At COOLSPIRiT, we are committed to providing the best possible customer service and so the smooth delivery of your goods/services is of top priority to us. For our customers, we provide both domestic and international delivery services to ensure that your shipment reaches you in good time and pristine condition.

Our delivery options are below, with important notes to consider dependent upon the destination address:

International Shipping of IT Products

Most of our IT hardware shipments are covered under the global Information Technology Agreement (ITA), which eliminates import duties on a large range of IT products.

Import Taxes are still applicable and the rates can be discussed along with any other import/export documentation required when you speak to our team.

Delivery Options
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United Kingdom

Standard same day or next day delivery options are readily available for domestic destinations:

  • TNT/Fedex are used for next working day deliveries.
  • Tracking numbers are communicated once goods leave our warehouse, allowing you to track your delivery.
  • Optional same-day direct door-to-door deliveries can be arranged - transporting your goods directly to you straight from our warehouse, fully insured.

 

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European Union

Following the UK's departure from the EU in January 2020, tax requirements changed significantly and now the following needs considering:

  • Shipping IT goods post Brexit - import taxes are now applicable for shipments between the UK and the EU.
  • We will require your EU entity details and EU economic operators registrations and identification (EORI) number for customs clearance into the EU.
  • We ship deliveries on delivered-at-place (DAP) terms.
  • TNT/Fedex shipments or dedicated vehicle door-to-door delivery options are available for orders shipped into the EU.

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United States of America

For all deliveries in the the USA we use worldwide logistic partners and a dedicated customs broker. For a smooth delivery the following needs considering:

  • Documentation requirements and import charges will need to be discussed ahead of shipping goods with our expert team; ensuring quick transit through customs.
  • Before shipping can take place, we will require details of the USA entity contact details, EIN number and signed customs clearance approval forms.
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Rest of the World

For international shipments of IT goods to other countries outside of the UK, EU and USA the following requirements for your destination country will need to be clarified during quote creation with our expert team:

  • Barriers to entry for country of destination
  • Shipping time scales & costs 
  • Import clearance documents
  • End-user details
  • Tax IDs
  • Tariffs

Meet the Team

Our specialist team are here to help with any questions you may have when shipping products to your chosen destination. With finance, logistics and project management skills within the team you can be assured we will handle your queries as expected.

Contact details:

  • Charlotte Wright: charlottew@coolspirit.co.uk
  • David Smith: davids@coolspirit.co.uk
  • Todd Mallender: toddm@coolspirit.co.uk

The team can also be contacted by telephone on 01246 454 222.

Charlotte Wright

Chief Finance Officer

David Smith

Logistics Manager

Todd Mallender

IT Project Manager

Get in touch with our team

We can work with you to source a delivery option that suits your bespoke needs.