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Support

We've been ensuring the performance, protection and preservation of data since 1998.

Helping customers protect and deliver their data for over two decades, we've learned a thing or two.

Since 2008, we have been delivering Commvault solutions which have culminated in the creation of GUARDiAN. We’re incredibly proud of our GUARDiAN support offering which is a completely bespoke, dedicated customer service arm of our business to support our Commvault customers.

Whether you are looking to deploy a new data protection system or need expert advice and support, you'll find it from our expert team at COOLSPIRiT, with our GUARDiAN solutions and services.

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147

Total incidents handled in September 2020

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98%

SLA status achieved in September 2020

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7 secs

Average call answer time in September 2020

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8 mins

Average call duration in September 2020

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GUARDiAN

Our GUARDiAN support offers completely bespoke, dedicated customer service to our Commvault customers.