Careers

Being part of the team that interacts with customers and prospects day in, and day out, it is important you are:

• Adaptable: Respond quickly and accurately to requirements; adjust strategy if required.
• Creative Problem Solving:  Short-term and strategic customer problem-solving.
• Respect & empathy:  Demonstrate an open mind without prejudice attitude.
• Customer Focus: Ensure customer service is maintained at the highest level.
• Drive for Results: Meet deadlines for projects and maintain a high level of sales metrics.
• Interpersonal Relationships: Share expertise with others, cooperate and collaborate at all levels within the organisation.

Working directly with the sales team, you are the customer's expert point of contact to deliver the correct solution. Responsibilities include:

• Attend meetings with customers to determine technical and business requirements.
• Produce and provide technical solutions in a professional manner and to agreed timeframes.
• Create and confidently deliver technical presentations.
• Build productive relationships internally and externally; fostering teamwork by keeping colleagues updated on activities.
• Ability to understand business drivers and risks involved to the customer.
• Sell technical solutions to the customer with professionalism and enthusiasm.

As a member of the team who builds rapport and trust with our customers, once an order is placed, it is important you can ensure:

• Successful implementation of customer solutions.
• Provide analysis, suggestions, solutions, resolution, and advice to customers and their internal teams.
• Troubleshooting and rectifying issues associated with the implementation and/or change of customer solutions.
• Creation of deployment documentation i.e Statement of Work, Low Level Design.
• Able to understand business drivers and risks involved to the customer.
• Promote technical solutions to the customer with professionalism and enthusiasm.

Being a key member of our GUARDiAN support team means you deliver:

• Successful triaging of customer incidents.
• Providing analysis, suggestions, solutions, and resolutions to service tickets.
• Provide first-class responses to both e-ticket and phone-based queries.
• Precise troubleshooting and rectification of issues within SLA.
• Creation of deployment documentation and knowledge-based articles.
• Deal with hardware break-fix within the customer environment.
• Act as an escalation for customers on an out-of-hours Rota.