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Be part of the team. Our fast-paced and rewarding environment is perfect for people who have our customers' needs as their first priority.


Our values centre around our team ethos and help us to continue to build, develop and maintain strong relationships with clients and partners.

By holding the following beliefs we ensure a rewarding environment for all employees and an industry-leading experience for our customers:

  • Integrity
  • Honesty
  • Dedication
  • Excellence
  • Mutual Respect

Why be part of COOLSPIRiT? We hold genuine customer empathy and understanding at the heart of every communication and solution we deliver.

We appreciate that every customer is different and it's key to us to understand their business and challenges, to ensure we offer a tailored solution each and every time - that's where you come in...

COOLSPIRIT is passionate in the way we implement our solutions ensuring they're right for the customer and their needs at the time, as well as ensuring we offer continual first-class service from onboarding, for the long-haul. If you believe you hold the same ethos contact us today, telling us about yourself and attaching a copy of your CV: hello@coolspirit.co.uk

Our Departments


Being part of the team that interacts with customers and prospects day in, and day out, it is important you are:

  • Adaptable: Respond quickly and accurately to requirements; adjust strategy if required.
  • Creative Problem Solving:  Short-term and strategic customer problem-solving.
  • Respect & empathy:  Demonstrate an open mind without prejudice attitude.
  • Customer Focus: Ensure customer service is maintained at the highest level.
  • Drive for Results: Meet deadlines for projects and maintain a high level of sales metrics.
  • Interpersonal Relationships: Share expertise with others, cooperate and collaborate at all levels within the organisation.

Working directly with the sales team, you are the customer's expert point of contact to deliver the correct solution. Responsibilities include:

  • Attend meetings with customers to determine technical and business requirements.
  • Produce and provide technical solutions in a professional manner and to agreed timeframes.
  • Create and confidently deliver technical presentations.
  • Build productive relationships internally and externally; fostering teamwork by keeping colleagues updated on activities.
  • Ability to understand business drivers and risks involved to the customer.
  • Sell technical solutions to the customer with professionalism and enthusiasm.

As a member of the team who builds rapport and trust with our customers, once an order is placed, it is important you can ensure:

  • Successful implementation of customer solutions.
  • Provide analysis, suggestions, solutions, resolution, and advice to customers and their internal teams.
  • Troubleshooting and rectifying issues associated with the implementation and/or change of customer solutions.
  • Creation of deployment documentation i.e Statement of Work, Low Level Design.
  • Able to understand business drivers and risks involved to the customer.
  • Promote technical solutions to the customer with professionalism and enthusiasm.

Being a key member of our GUARDiAN support team means you deliver:

  • Successful triaging of customer incidents.
  • Providing analysis, suggestions, solutions, and resolutions to service tickets.
  • Provide first-class responses to both e-ticket and phone-based queries.
  • Precise troubleshooting and rectification of issues within SLA.
  • Creation of deployment documentation and knowledge-based articles.
  • Deal with hardware break-fix within the customer environment.
  • Act as an escalation for customers on an out-of-hours Rota.
Modern Workplace

We're proud of the investments we've made in our buildings; creating modern, accessible and comfortable spaces.

Personal Development

We encourage employees to participate in professional opportunities and certifications, fully paid for by COOLSPIRiT.

EV Charging

Complimentary EV charging for any COOLSPIRiT employee with an electric vehicle.


We are committed to a responsible and generous annual leave and personal time policy.

Social Responsibilities

We host in-person and virtual social gatherings including vendor events, learning events, holiday celebrations, and more.

Vehicle Parking

Ample free parking for all COOLSPIRiT employees.

Speculative Application

We'd love to hear from you, talk to one of our team about your skills and expertise which match the roles we may have available today, or to be kept in mind for future consideration when roles become available.