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Our Process

Every COOLSPIRiT project is a six-phase process. Our expert team will take you through each key phase, working with you every step of the way.

Introduction

Nothing beats experience and having successfully completed over 1500 projects in 20 years, COOLSPIRiT has an abundance of it.

From strategic consulting and business-case planning to technical design, to migration and deployment, our skills encompass the whole IT spectrum.

Investigation

Nothing counts as much as experience and COOLSPIRiT has successfully completed over 1500 projects in 20 years.

From strategic consulting and business-case planning through technical design to migration and deployment, our skills extend across the whole IT spectrum.

Product

We work with more than 30 of the leading manufacturers, offering impartial and practical advice on the products and services available on the market. Whether you prefer long-established and proven products or wish to consider the latest, up-to-the-minute developments in data storage technology, we can guide you through the selection process.

Our knowledgeable technical pre-sales team will review your requirements and the challenges you want to address and select a partner that will deliver a solution best suited to your business’ individual needs.

Plan

At COOLSPIRiT, our people have been specially selected for their leadership and communication skills as well as their technical excellence. Qualified staff will deep drive into your needs, providing insight and advice to ensure that your chosen solution is the best for your business, for both now and the foreseeable future.

Our Pre-Sales, Technical and Account Management teams are all on hand to steer your project from the very start, with our dedicated Project Manager there to ensure everything remains on track, so that your solution is delivered on time and within budget. 

Installation

We can work in a way that best suits your business and is tailored to your particular needs:

A PRINCE2 practitioner will be able to competently navigate you through the essentials, with the reassurance that your solution is delivered efficiently.

Agile Project Management can work alongside more formal project management methodologies such as PRINCE2 but provides an approach that offers more agility, whilst retaining the concept of competent project delivery.

ITIL combines the latest thinking with sound, common-sense guidance and is the most widely used approach to IT Service Management.No successful deployment is complete without appropriate training to meet the needs of your business. The success of your project is compounded by getting the most out of it; fully understanding it and learning how to use all the features successfully will ensure you get the greatest return on investment. Delivered by highly skilled experts, COOLSPIRiT offers multiple training options to meet the unique needs of every customer.

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Training

No successful deployment is complete without appropriate training to meet the needs of your business. The success of your project is compounded by getting the most out of it; fully understanding it and learning how to use all the features successfully will ensure you get the greatest return on investment.

Delivered by highly skilled experts, COOLSPIRiT offers multiple training options to meet the unique needs of every customer.

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Support

Standard Support

Complete assurance for your Commvault investment. Industry-leading, Commvault accredited support: Helping you further understand your deployment and ensure your business-critical SLAs are always adhered to.

Managed Service

Complete assurance for your Commvault investment. Industry-leading, Commvault accredited managed services: Ensuring your critical business data is correctly protected and managed, allowing you to focus on with other important business tasks.

Explore our process for yourself

We're committed to providing streamlined, cost-effective, innovative solutions for the implementation of your project. Whatever your requirements, our long-standing, trusted process allows us to implement an innovative, bespoke solution that meets the needs of your business.

Certifications condensed

COOLSPIRiT BSI Cert. Nos: FS 550303, IS 733967, EMS 753310, ITMS 764053

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