Infrastructure Support

Tailored support services to suit the needs of you and your business.

Service Levels Availability

COOLSPIRiT support services are delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre based centrally. Support contracts are available with the below service level and features:

Fix

Return to service within defined SLA
Onsite engineer
Parts to site
Escalation
Software support upon request

Response

Engineer to site within defined SLA
Parts following diagnosis
Escalation
Software support upon request

Advanced Replacement

Return to service within defined SLA
Escalation
Software support upon request

Network Maintenance Services

COOLSPIRiT is recognised as one of the leading IT support service providers across the UK and Ireland.

COOLSPIRiT's support technology portfolio includes Storage, Compute, WAN, LAN, Security, and IP Telephony incorporating many leading vendors including Cisco, Hewlett Packard Enterprise, NetApp, IBM, Dell EMC, Sun/Oracle, Nortel, Juniper, plus many more.

Our support services are delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre based centrally.

Support as Required

Covering devices from all the leading networking vendors that include servers, routers, switches, desktops and laptops, COOLSPIRiT has the technical expertise to successfully respond to a variety of networking scenarios.

The devices that COOLSPIRiT support span across many different technologies such as IP, Voice, Unified Communications, Storage, Servers and Desktops, Wireless and Security, all of which are maintained by a comprehensive infrastructure of experienced technical teams.

Tailored Service Levels

COOLSPIRiT Service Levels are split into three defined areas; Fix, Response and Advanced Replacement (as outlined above). Depending on the requirement, all customers can select a variety of options to tailor their own SLA in response to their networking needs.

As part of the defined Service Levels above, customers can select a specific time constraint to accompany the SLA whether that be a 4-hour or 8-hour response, Monday - Friday coverage, or a complete 24/7 support package. These flexible options mean that COOLSPIRiT can deliver measured service levels to customers in a way that exactly meets their specific needs.

Learn more

Read our comprehensive data sheet covering all of the must-knows when it comes to our Infrastructure Support.

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