NEWS & EVENTS

HPE Customer Support Advisory - SSD Critical FW Patch


We would like to inform any customers using specific HPE hardware of a potential firmware patch (version HPD8) that will be required as soon as possible, for specific SSD drives. If not applied these drives will fail once they reach 32,768 hours of operation, just below 4 hours.

Affected systems are HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200. HPE 3PAR, Nimble, Simplivity, XP and Primera are not affected.


The official HPE bulletin can be read below, with a link that contains all affected drive models.

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Bulletin: HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation.

DESCRIPTION

IMPORTANT: This HPD8 firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends the immediate application of this critical fix. Neglecting to update to SSD Firmware Version HPD8 will result in drive failure and data loss at 32,768 hours of operation and require restoration of data from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200 are affected).

The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.

To determine total Power-on Hours via Smart Storage Administrator, refer to the link below:

Smart Storage Administrator (SSA) - Quick Guide to Determine SSD Uptime

For more details, please refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section.

Full details of this bulletin with affected drive models can be found HERE.

If you need advice on this matter, contact our expert team today.


01246 454 222 orhello@coolspirit.co.uk