PROFESSiONAL SERViCES

STEPS TO A SUCCESSFUL PROJECT

There are six key phases to a COOLSPIRiT project and our expert team will assist you every step of the way from pre-project, through the six key phases highlighted below. We have more than 18 years’ experience in delivering these solutions and will work with you to make sure the whole process from End2End is as efficient and effective as it can be.

CONSULTATiON

Nothing counts like experience and COOLSPIRiT has successfully completed over 1500 projects in 18 years. 

From strategic consulting and business-case planning through technical design, to migration and deployment, our skills extend across the whole IT spectrum and we can deliver your chosen solution End2End.

PRODUCT

We work with more than 30 of the leading manufacturers, offering impartial and practical advice on the products and services available on the market. Whether you prefer long-established and proven products or wish to consider the latest, up to the minute developments in data storage technology, we can guide you through the selection process.

Our knowledgeable technical pre-sales team will review your requirements and the challenges you want to address and choose a partner that will deliver a solution best suited to your business’ individual needs.

PLAN

At COOLSPIRiT our people are chosen for their leadership and communication skills as well as their technical excellence. Qualified staff will question and challenge you whilst providing knowledge and advice in order to ensure that your chosen solution is the best for your business, not just now but for the foreseeable future.

A combination of our Pre-Sales, Technical and Account Management teams are on hand to steer your project from the start and our dedicated Project Manager makes sure the process stays on track and your solution is delivered on time and in budget.

DEPLOY

We can work in a way that best suits your
business and is tailored to your particular needs:

  • A PRINCE2 practitioner will be able to competently navigate you through the essentials, with reassurance that your solution is delivered efficiently.
  • Agile Project Management can work alongside more formal project management methodologies such as PRINCE2, but provides an approach that offers more agility, whilst retaining the concept of competent project delivery.
  • ITIL combines the latest thinking with sound, common sense guidance and is the most widely used approach to IT Service Management.

TRAiNiNG

No successful deployment is complete without appropriate training to meet the needs of your business. The success of your project is compounded by getting the most out of it; fully understanding it and learning how to use all the features successfully will ensure you get the greatest return on investment.

Delivered by highly skilled experts, COOLSPIRiT offers multiple training options to meet the unique needs of every customer.

SUPPORT

COOLSPIRiT offers an adaptive suite of managed IT asset lifecycle support services developed to meet the individual requirements of an organisation’s evolving infrastructure. It includes a wide range of cost-effective offerings such as hardware maintenance, data migrations, asset management, product deployment, data centre relocation, data erasure, media destruction and IT asset recycling.

From mid-market to global enterprises, we help many customers with their IT service requirements. Our technical experts and engineering teams are highly trained and incredibly knowledgeable in order to troubleshoot problems quickly and maximise your IT system uptime.